Case Study: Three Palms Media achieves hassle-free, supported analytics and full data ownership with Piwik PRO

How a marketing agency found Piwik PRO to be the perfect alternative to both Google Analytics and Matomo

Three Palms Media, a marketing and advertising agency founded in 2009 in Orange County, struggled to find an analytics platform that fit its multi-site, high-traffic needs. After using Google Analytics and then Matomo, the agency—without an internal IT team—found Matomo’s lack of dedicated support and frequent technical issues left workflows confusing and sometimes resulted in downtime of up to a week. They chose Piwik PRO and its Analytics Suite as an alternative.

Piwik PRO deployed the Piwik PRO Analytics Suite, assigning a customer success manager and providing tailored tracking-code implementation and AdWords integration support. The platform delivered an easy-to-use dashboard with instant visibility across sites, full data ownership, and rapid support responses, reducing the time and resources Three Palms Media previously spent troubleshooting and enabling faster campaign analysis and optimizations.

Three Palms Media

Ingo Haupt

Chief Executive Officer