Case Study: DrFirst achieves HIPAA-compliant, high-performance on-premises analytics with Piwik PRO

Deploying a HIPAA-compliant & High Performance Analytics Platform

DrFirst, a provider of software that gives real-time access to patient data for over 57,000 providers, needed a HIPAA-compliant, on‑premises analytics solution to analyze user journeys for a new client-facing application containing PHI. Because the product was in stealth development and could not send data to third‑party clouds, DrFirst required a self-hosted, high‑performance analytics platform — a need met by Piwik PRO’s on‑premises analytics offering.

Piwik PRO delivered the analytics packages, installation guidance, best practices and enterprise support so DrFirst’s team could self‑host the solution in their secure data center. The Piwik PRO deployment produced reliable, user‑level reporting and segmentation, operated in a redundant multi‑server environment supporting well over 250 million actions per month, and allowed DrFirst to maintain HIPAA controls while gaining clear, measurable visibility into customer engagement.

DrFirst