Case Study: Sur La Table improves website stability and grows online sales with Pivotree

Sur La Table Improves Website Stability and Grows Online Sales

Sur La Table, a major U.S. housewares retailer with over 100 stores and a growing online business, was struggling with an unstable ecommerce platform and a rigid hosting setup that caused frequent outages and limited its team’s ability to make timely site changes. To support its ATG/Oracle Commerce site and keep up with demand, Sur La Table turned to Pivotree for a more flexible hosting partner.

Pivotree migrated Sur La Table’s online store to its Oracle Commerce Hosting Solution, providing fully dedicated infrastructure, Tier IV data center hosting, 24/7 architect-level support, advanced monitoring, and tuning. The move improved site speed, stability, and ticket resolution, helped Sur La Table achieve record Cyber Monday sales, and contributed to 104.2% online sales growth to $56.8 million in 2013.

Sur La Table

Kevin Ertell

Senior VP of Digital