Case Study: Grocery Gateway delivers a faster, frictionless grocery shopping experience with Pivotree

Grocery Gateway speeds grocery shopping with Pivotree, migrating 9,500 products and 250 shopping lists

Grocery Gateway, an online grocery retailer owned by Longo's, faced challenges in managing a complex ecommerce platform that served multiple customer groups with personalized content and pricing. Their system also struggled with the performance of large shopping carts containing hundreds of items, which resulted in long load times as the cart recalculated shipping and taxes with every change. To address these issues, they partnered with vendor Pivotree for an upgrade.

Pivotree implemented an SAP Commerce solution, specifically the SAP Hybris accelerator for B2C, along with several modules for content and customer service management. This new platform integrated with Grocery Gateway's existing back-end systems. The solution delivered an industry-leading shopping experience, successfully migrating all customer data and enabling features like reserved delivery windows and extensive shopping lists. Pivotree's work helped Grocery Gateway exceed customer expectations and set the foundation for significant growth goals.

Grocery Gateway