Case Study: World of Football reduces phone bookings by 75% with Pitchbooking

World of Football - Customer Case Study

World of Football, a premier sports facility in Edinburgh, faced significant operational challenges due to its traditional, manual booking system. The company, part of Marcos Leisure Ltd, was unable to process online bookings, leading to time-consuming administrative tasks and limited functionality. To address these issues, they turned to the vendor Pitchbooking for a digital solution.

By implementing Pitchbooking's online booking system, World of Football streamlined its operations. The solution automated processes, introduced flexible payment options via Stripe, and enhanced the customer booking experience. The measurable results for the customer were substantial, including a 75% reduction in phone bookings, minimized human error, and the automated processing of over 250 weekly block bookings for their subscription program.

World of Football

Paul DeMarco

Managing Director