Case Study: Support Pets achieves a 5-star rating with PissedConsumer Review Management

Support Pets boosts its PissedConsumer rating by 3.1 points in 2 years

Support Pets, a company that registers emotional support animals, faced the challenge of managing customer feedback on the PissedConsumer review platform. They needed to efficiently process reviews and equip their support team to resolve issues quickly to improve their service and reputation.

PissedConsumer implemented its Bronze review management plan for the client. The solution provided contact information for direct customer outreach, real-time review alerts for faster response, and a verification badge. This led to Support Pets increasing its PissedConsumer rating by 3.1 points to 5 stars over two years, with 60% of rated reviews being 4 or 5 stars. Their commitment earned them the platform's 2024 Consumers Choice Award.

Support Pets