Case Study: ESP Facility Services achieves clarity, efficiency, and growth with Pipeliner CRM

Transform your sales process. See why ESP trusts Pipeliner CRM to drive clarity, efficiency, and growth

ESP Facility Services is an eco-conscious facility management company with more than 800 associates serving sectors from healthcare to commercial real estate. As a founder-led business, ESP had no structured sales, marketing, or customer service teams — no CRM, go-to-market strategy, or historical data tracking — which made scaling efficiently a major challenge.

Referred to Pipeliner CRM for its intuitive design and seamless integrations (Dialpad, Leadfeeder, Outlook), ESP went from zero to fully operational in six months. Pipeliner centralized customer records, tracked the full customer journey, streamlined prospecting and reporting, and gave the team visibility into pipeline health; next steps include workflow automation and ClientPoint quoting integration.

ESP Facility Services

Eric Goldmann

Chief Commercial Officer (CCO)