Case Study: Mark Hertz Company achieves streamlined violation resolution and operational efficiency with Pipeliner CRM

Mark Hertz Company - Customer Case Study

Mark Hertz Company is a leading New York City property violation removal service that helps owners and managers resolve violations, hearings, settlements and fines. The firm struggled with paper files and manual, time-consuming processes across multiple agencies, which made tracking case status and responding to clients slow and error-prone.

They implemented Pipeliner CRM, customizing its visual interface and multiple-pipeline capability to map six distinct workflows, plus reporting and email integration. The system eliminated paper-based guesswork, delivered instant visibility into who was working on each case, sped client responses, simplified administration, and earned high user satisfaction.

Mark Hertz Company

Zeli Wiedermann

Office Manager