Case Study: Livingstone International achieves scalable B2B commerce with Pipelabs and Shopify Plus

Livingstone powers 65,000-product B2B commerce on Shopify Plus with Pipelabs

Livingstone International, an Australian supplier of business and institutional products, faced challenges scaling its complex and highly customized legacy B2B ecommerce platform. The system required extensive manual work and ongoing custom development to manage core B2B workflows, limiting growth and operational efficiency. Pipelabs partnered with the company to replace this system with a modern, scalable solution.

Pipelabs implemented a Shopify Plus foundation enhanced with the full Pocketknife B2B feature suite to address these challenges. The solution automated core B2B processes like customer-specific pricing and approval workflows, integrated with the existing ERP, and supported a large product catalog. This provided Livingstone with a unified platform that reduced operational overhead, improved ordering efficiency, and created a scalable foundation for future growth.

Livingstone International