Case Study: SurfaWhile generates 3x more leads while cutting costs with Pipedrive

How SurfaWhile generated three times more leads and still cut costs

SurfaWhile, a travel business, needed a better way to manage customer communication and sales as its webforms were experiencing downtime and its systems were spread across different tools. Using Pipedrive, including LeadBooster, Chatbot, Live Chat, and Pipechat integration, the company aimed to centralize operations and keep prospects moving through the funnel even when staff were unavailable.

Pipedrive solved SurfaWhile’s webform downtime issue and helped the team coordinate everything in one place, while Chatbot and Live Chat provided quick customer responses and captured leads automatically. The result was three times more leads at lower cost, with Pipedrive’s Deal Management view also helping SurfaWhile track the holiday-booking journey through clear sales stages.

SurfaWhile

Olmo van Beurden

Co-Founder