Case Study: Scratchpay reduces onboarding time with Pipedrive

How Scratchpay significantly reduced onboarding

Scratchpay, a company that builds relationships with vet clinics, was struggling with a time-consuming onboarding and sales process. Its reps had to manually log calls and dial numbers one by one, wasting hours each month, while managers lacked access to call recordings and call statistics to coach reps and track performance. Pipedrive was the vendor supporting this workflow.

Pipedrive helped Scratchpay streamline its calling process and improve visibility into sales conversations. By reducing manual work and adding access to call recordings and call statistics, Pipedrive enabled Scratchpay to save several lost hours per month and better monitor rep performance, which significantly reduced onboarding friction.

Scratchpay

Angela Morrisette

Partnerships Director