Case Study: Kovai.co grows Document360 sales team by 50% with Pipedrive

How Kovai.co Grew Their Document360 Sales Team by 50% with Pipedrive

Document360, a standalone SaaS knowledge‑base product from Kovai.co, helps businesses build self‑service documentation with features like AI search, version control and integrations. Kovai.co was previously using Microsoft Dynamics CRM, but the tool proved complex for a medium‑sized team and offered little clarity on pipelines or forecasting, leaving management and sales without the insight needed to scale.

Kovai.co switched to Pipedrive, gaining visual pipeline management, reliable forecasting, a single customer view through API event tracking, and integrations (e.g., Autopilot) that sync sales and marketing. The clearer pipelines and faster, more accurate lead engagement made the sales process more professional and organized, helping the Document360 sales team grow by 50% while adding new clients each month.

Kovai.co

Saravana Kumar

Chief Executive Officer