Case Study: Calldrip boosts conversion rate and customer retention with Pipedrive (integrated with Help Scout)

How Calldrip Uses the Pipedrive and Help Scout Integration

Calldrip helps companies connect with website leads instantly by forwarding lead details to reps across the U.S. and U.K. Working across retail, healthcare, finance and tech, the team faced a major challenge: lost leads and poor coordination between sales and support (their previous Zendesk setup didn’t integrate with Pipedrive), making training and visibility difficult.

By integrating Pipedrive with Help Scout, Calldrip synced deal notes, activity and status so support and sales share the same customer context. The result: faster, more personalized responses, easier CSV reporting and tracking, higher conversion rates and about a 10% increase in customer retention.

Calldrip