Case Study: 360 Services achieves weekly-driven, long-term sales success with Pipedrive

How 360Services Uses Weekly Metrics to Create a Culture of Long term Success

360 Services is a fire‑protection and kitchen‑exhaust cleaning company that needed a simpler, faster way to manage growing sales activity and a large pipeline of opportunities (including a new Fire Inspections service). They were frustrated with cumbersome CRMs and wanted to avoid data overload while keeping reps accountable and focused on week‑to‑week progress.

They moved to Pipedrive and set up four pipelines (general sales, monthly follow‑up, regional follow‑up, and scheduling), live office dashboards, and weekly metrics (calls, emails, proposals, stop‑bys, and won deals). Using rotting‑deal reminders, manager visibility, and peer‑to‑peer contests, the team increased activity, stayed organized through onboarding and scheduling, and sustained efficient growth—making it easier to track opportunities and consistently hit short‑term quotas.

360 Services

Michael Crafton

Owner