Case Study: Zoom improves Zoom call quality troubleshooting with PingPlotter

Zoom speeds Zoom call troubleshooting with PingPlotter’s 10-minute traces

The customer, Zoom, a popular virtual meeting and teleconferencing platform, faced challenges with call quality issues like stuttering and dropouts, which are often caused by network problems. To help its users diagnose these issues, Zoom provides guidance on using the network troubleshooting tool PingPlotter to identify the root cause.

The solution involved using PingPlotter to trace the network connection to Zoom's servers, allowing users to pinpoint whether issues were local, with their ISP, or with Zoom itself. By following PingPlotter's step-by-step instructions, users could collect data to identify common problems like WiFi interference or bandwidth saturation, ultimately enabling them to resolve their connection issues and improve call quality.

Zoom