Case Study: Microsoft improves Teams call quality with PingPlotter

Microsoft troubleshoots Teams issues in 10 minutes with PingPlotter

The customer, Microsoft, faced challenges with poor call quality, including stuttering and dropouts, on its Microsoft Teams platform. To help its users troubleshoot these network-related issues, Microsoft provided guidance on using the vendor PingPlotter's network troubleshooting tool to identify the root cause of connection problems.

The solution involved using PingPlotter to trace the network connection to Teams servers, helping users pinpoint whether issues were local, with their ISP, or with the service itself. By following PingPlotter's step-by-step instructions, users could collect data to diagnose common problems like bandwidth saturation or WiFi interference, ultimately leading to improved call quality and a more reliable user experience for the Microsoft Teams service.

Microsoft