Case Study: Levenfeld Pearlstein improves remote work productivity with PingPlotter Cloud

How PingPlotter Helped a Law Firm Support Remote Workers

Levenfeld Pearlstein, a mid-sized law firm, faced significant challenges supporting its 170 remote employees during the pandemic. Their small IT team was constantly blamed for VPN and internet connectivity issues, which were often caused by employees' unreliable home networks. The firm needed a way to prove the true source of these problems and required a smarter way to troubleshoot. They turned to the vendor PingPlotter and its product, PingPlotter Cloud, for a solution.

Using PingPlotter Cloud, the IT team gained a tool that constantly tested connections from the user's perspective, visually identified the source of network problems, and provided definitive data. This evidence allowed them to resolve issues faster, including a shared ISP backbone problem affecting multiple attorneys. The solution enabled the team to increase productivity, foster a more collaborative relationship with the attorneys, and definitively prove their VPN was not at fault, giving them a "leg to stand on" during disputes.

Levenfeld Pearlstein, LLC

Timothy R. Quigg

Director of Technology