Case Study: Digitell achieves better live stream quality with PingPlotter

How Digitell Improved Live Stream Quality with Visual Network Monitoring

Digitell, a global streaming and media content company, faced challenges with inconsistent internet quality at conference venues for their live web broadcasts. They used a text-based diagnostic tool to evaluate networks, but its lack of detailed, visual data made it difficult to pinpoint issues and their conversations with ISPs were often unproductive as technicians dismissed the tool's output.

They implemented PingPlotter, a visual network monitoring solution. The software provided clear graphs of network performance over time, which allowed Digitell to confidently identify and troubleshoot problems, saving them time. This also led to more productive communication with their ISPs. As a result, Digitell gained peace of mind, knowing they had the actionable data needed to ensure high-quality service for their clients' valuable broadcasts.

Digitell

James Newman

Director of Information Technology