Case Study: LiveChat improves uptime and earns customer trust with Pingdom

Catering to 7,000 Customers Worldwide

LiveChat, a software company serving around 7,000 customers worldwide, needed to protect service uptime as its user base grew and outages began interrupting customer conversations. The team wanted a monitoring tool that reflected real customer experience, and chose Pingdom for public status pages, uptime monitoring, and root cause analysis.

Pingdom helped LiveChat monitor multiple servers and critical services from external locations using HTTP checks and its API, giving the team a reliable view of API machines, chat servers, and more. As a result, LiveChat aligned its internal and customer-reported incidents, improved service availability, and strengthened customer trust by focusing on uptime; it also automated some monitoring workflows with Pingdom’s API.

LiveChat

Bartosz Olchowka

Head of Development