Case Study: a leading new retail company reduces costs 45% with PingCAP’s TiDB GraphRAG solution

New Retail Giant reduces costs 45% with PingCAP

The New Retail Giant, a leading player in the food service industry, faced significant challenges in managing its vast and growing volume of internal knowledge. This created inefficiencies for both its IT teams, who struggled to find technical documentation, and its restaurant staff, who needed quick access to operational guidelines. To address this, the company partnered with vendor PingCAP to implement its GraphRAG system powered by TiDB Vector Search.

The solution from PingCAP created an intelligent knowledge base that provided contextual, accurate answers to user queries. This implementation led to remarkable results, including a 70% decrease in support ticket resolution time, a 40% reduction in employee training times, and an overall 45% reduction in costs associated with knowledge management.