Case Study: NSW National Parks and Wildlife Service achieves high-performance, stable Sitecore hosting with PING Works

NSW National Parks and Wildlife Service achieves 100% uptime with PING Works

The NSW National Parks and Wildlife Service (NPWS) needed to migrate its Sitecore-based web platform from an internally managed Azure environment to a new custodian. Their challenge was to find a partner capable of delivering ongoing stability, high performance, and support through government procurement models for this critical project. PING Works was selected for its technical expertise, cost-effectiveness, and deep Sitecore and Azure knowledge.

PING Works provisioned a new, isolated Azure tenancy and migrated the NPWS platform. They focused on performance optimization, routing 90% of requests through Azure static services to reduce compute costs and improve speed. The solution resulted in 100% uptime since the April 2025 launch, minimal support tickets, and exceptional Lighthouse performance scores, all while Sitecore ran efficiently on minimal infrastructure.

NSW National Parks and Wildlife Service (npws)