Case Study: TIAA achieves enhanced customer experiences with Ping Identity

TIAA Banks on IAM to Deliver Better Customer Experiences

TIAA, a financial services company, was working to accelerate its digital transformation and improve customer experiences across web and mobile channels. To support new digital products like a redesigned mobile app and smartwatch features, TIAA partnered with Ping Identity and used PingFederate, PingAccess, OpenID Connect, and OAuth to strengthen identity and access management.

Ping Identity helped TIAA quickly deliver innovative capabilities such as biometric authentication, peek view, and other mobile features while integrating multifactor and risk tools like ThreatMetrix. As a result, TIAA was able to speed up rollout of new customer experiences, push security boundaries more confidently, and advance its digital business and transformation efforts.

TIAA