Case Study: Tesco Bank achieves better customer experience and PSD2 compliance with Ping Identity

Tesco Bank Counts on Customer Identity to Put Customer Experience First

Tesco Bank wanted to improve customer service, security, and compliance while replacing a siloed legacy setup that was limiting its digital experience. Working with Ping Identity and implementation partner ProofID, the bank used PingAccess, PingFederate, and customer identity capabilities to support web, mobile, and API channels across its banking and insurance services.

Ping Identity helped Tesco Bank deploy a single-factor login journey and secure its general insurance application in just 12 weeks on private AWS. The result was a unified customer identity across banking, credit cards, and insurance, helping Tesco Bank improve the customer experience, meet PSD2 compliance, increase agility, and gain better customer insights.

Tesco Bank

David McConchie

Customer Security Architech