Case Study: Tampa General Hospital achieves 86% identity request automation with Ping Identity

Tampa General Hospital automates 86% of identity requests with Ping Identity

Tampa General Hospital faced significant security and operational challenges due to its reliance on manual identity management processes. These legacy systems created friction for clinicians and resulted in $1M in annual help desk costs, primarily from password resets, which also left the hospital vulnerable to social engineering attacks from groups like "Scattered Spider." To address this, the hospital turned to Ping Identity for a modern solution.

By implementing Ping Identity's PingOne and PingID platform, Tampa General integrated advanced orchestration to automate its identity workflows. This solution from Ping Identity automated 86% of all identity-related requests, which reduced help desk call volume by 22%. The transformation delivered substantial cost savings, successfully mitigated security risks, and returned valuable time to clinical staff so they could focus entirely on patient care.

Tampa General Hospital