Case Study: Security Bank elevates customer experience and security with Ping Identity

Security Bank Uses Ping to Improve Security and Customer Experience

Security Bank, one of the Philippines’ leading universal banks, wanted to put identity at the center of its digital banking strategy to improve customer experience while strengthening security. The bank chose Ping Identity to help deliver secure, seamless identity capabilities across channels, including its revamped retail banking app.

With Ping Identity, Security Bank implemented advanced authentication and orchestration to support complex workflows without heavy custom development, reducing time to market and creating a more consistent experience. In just four months, the bank migrated around 900,000 customers to the new platform, reported no fraud incidents, and significantly improved protections against account takeover and unauthorized access.

Security Bank

Lucose Eralil

Head of Enterprise Technology and Operations