Case Study: National Restaurant Chain achieves secure, scalable mobile ordering and personalized payments with Ping Identity

Quick Service Chain Serves up Convenience and Personalization

A large U.S. quick-service restaurant chain wanted to launch a mobile app for personalized ordering and payments but faced fragmented identity across multiple third-party sites, the need for frictionless SSO and social login, and a requirement for robust, cloud-based scalability and strict data security to meet regulatory standards.

The company implemented Ping’s CIAM platform to unify identity data and provide SSO and social login across apps and third‑party services. The solution delivered web-scale performance (200,000 users initially, scalable to 10 million), 1:1 payment and ordering personalization, fast cloud deployment, and security measures that exceed PCI DSS requirements.