Case Study: Pekin Insurance achieves stronger security and a better user experience with Ping Identity

Pekin Insurance Continues to Deliver Highest Levels of Security with Optimal Experience

Pekin Insurance, an insurance carrier selling through independent agents, needed to provide the same secure but frictionless digital experience to both agents and employees while balancing strong authentication with a positive user experience. In its Ping Identity journey, Pekin adopted solutions for workforce and B2B identity, including SSO and MFA, to support its hybrid environment and B2B2C model.

Ping Identity implemented SSO, MFA, and PingOne Protect to strengthen security while minimizing unnecessary prompts by recognizing device and location patterns. The rollout exceeded expectations, with MFA deployed to more than 7,000 agents and employees in just over four months, beating the timeline by months and earning very high customer satisfaction with reduced risk and low-friction access.

Pekin Insurance

Ray Lewis

Director of Enterprise Security