Case Study: Merck achieves silent security and 90% less manual effort with Ping Identity

Merck Prescribes Identity for Healthy User Experiences

Merck, a healthcare company, was struggling with a legacy IT security environment that made access to critical systems difficult for users and required specialized training just to get work done. The company needed a modern way to protect sensitive intellectual property and GxP-regulated data while replacing its outdated castle-and-moat model with a more seamless, training-free experience.

Merck implemented a Zero Trust Identity Fabric using the Ping Identity PingOne Platform with Amazon Verified Access, along with PingFederate and PingOne Protect for centralized authentication and real-time risk-based access decisions. Ping Identity helped Merck create a “Silent Security” model that eliminated access training courses, reduced manual effort by 90%, and made change proposal assessments 70% faster.

Merck