Case Study: a leading U.S. telecommunications company achieves 3x scalability and zero-downtime migration with Ping Identity PingDirectory

Leading US Telco Personalizes 180mm Customer Experiences

A leading U.S. telecommunications company was facing high costs and vendor dependency with its Oracle directory technology, which managed data for 180 million customers. The challenge was to migrate to a new solution without any customer downtime, support its massive scale, and enable better utilization of customer data across different business units. The company selected Ping Identity's PingDirectory to address these needs.

Ping Identity implemented its PingDirectory solution, successfully migrating 270 database instances and 20 terabytes of data with zero downtime or support issues. This resulted in a 75% reduction in database size, a 300% improvement in response time, and significant cost savings. Ping Identity's technology also broke down data silos, allowing the telco to greatly increase customer personalization and directly support revenue-generating marketing initiatives.