Case Study: International SOS achieves reliable 24/7 global Salesforce SSO and automated provisioning with Ping Identity (PingFederate)

International SOS Turns to PingFederate for Reliable 24/7 Global Single Sign-On Access to Salesforce

International SOS, a global medical, clinical and security services firm with more than 10,000 employees and a 1,300-person sales force across 90+ offices, chose Salesforce.com for CRM and needed a robust identity-management solution that integrated with its Microsoft/Active Directory environment, provided seamless single sign-on (SSO) and automated user provisioning, and offered reliable 24/7 access across time zones.

International SOS deployed Ping Identity’s PingFederate and the Salesforce connector in under a month, enabling SSO and automated cloud provisioning synchronized with AD. The result: 1,300 sales users on Salesforce with secure, around-the-clock access from any device, fast automated account lifecycle management, a dramatic drop in login support calls, and consistently strong vendor support with no major issues reported.

International SOS

Indu Nayak

Senior Manager of Salesforce.com, International SOS