Case Study: HSBC achieves global scalable security and Open Banking readiness with Ping Identity

HSBC Delivers Secure, Personalized and Awesome User Experiences for More Than 30 Million Customers in 36 Countries

HSBC, a global banking giant operating across 70 countries, struggled with fragmented identity silos, complex regional regulations, and slow developer innovation that led to inconsistent customer experiences. To address this, HSBC worked with Ping Identity using its Identity Platform, including PingAM and PingIDM, to unify security and support both global scale and local compliance.

Ping Identity helped HSBC implement a standards-based identity fabric with OpenID Connect and OAuth 2.0, replacing proprietary security code with a more flexible access management model. The result was a smoother developer experience, Open Banking readiness, seamless compliance across markets, and reduced data burden for 25,000 staff members, while supporting 38 million retail customers with more consistent digital journeys.

HSBC

Andrew Scott

Global Head of Secure Access