Case Study: Toyota Motor Europe achieves seamless, secure connected‑car telematics and in‑car authentication with Ping Identity (ForgeRock Access Management)

Global Auto Maker Delivers Connected Cars to Consumers, Easily Adds Partners to Enhanced B2B Portal

Toyota Motor Europe is building connected telematics services that link its in‑dash Toyota Touch 2 with Go navigation to online apps and personalized services via the My Toyota customer portal. To protect private user data and deliver a seamless, brand‑consistent experience, Toyota needed a reliable, scalable access management solution that could authenticate both drivers and their vehicles, support modern standards (OpenID Connect/OAuth2), and integrate with other Toyota applications.

Toyota implemented ForgeRock Access Management (now part of Ping Identity), a unified, standards‑based platform with REST APIs and adaptive two‑factor authentication that lets customers use the same credentials in the portal and in their car while the vehicle auto‑authenticates with a dynamic token. The solution enabled a frictionless, secure connected‑car experience, supported large‑scale B2B deployments across 42 countries, and delivered scalable, standards‑compliant access that improved customer convenience and business efficiency.

Toyota

Kostas Gkirkizas

Senior Project Manager, Car IT Information Systems