Case Study: Glenair reduces helpdesk tickets and simplifies workforce identity with Ping Identity

Glenair cuts helpdesk tickets by 40% with Ping Identity

Glenair, a global leader in defense, aerospace, and industrial manufacturing, faced challenges with password sprawl and managing consolidated identities for over 2,000 users across its numerous global domains. They partnered with Ping Identity to implement a hybrid workforce identity solution to enhance security, improve the employee experience, and maintain compliance.

By deploying Ping's solution, which included PingFederate and PingID, Glenair reduced the number of passwords per user from eight to one. This implementation significantly improved IT efficiency and security by introducing multi-factor authentication. As a result, Ping Identity helped Glenair achieve a 40% reduction in helpdesk tickets, boosting productivity and creating a trusted foundation for secure authentication.

Glenair