Case Study: Equinix eliminates password resets and boosts cloud app use with Ping Identity

Equinix Eliminates Dreaded Password Resets Cloud App Use Soars with Ping Identity

Equinix, the world’s largest data center provider with 105 data centers and ~2,500 employees, was struggling with a proliferation of on‑premises and cloud applications after rapid growth and acquisitions. Employees faced too many usernames and passwords, broken bookmarks, poor mobile access and a spike in support calls that hurt productivity.

Equinix deployed PingFederate and a CloudDesktop to provide standards‑based, single sign‑on (SAML/WS‑Fed/OAuth) access to on‑prem and cloud apps from any device. Within two hours of launch 56% of employees (~1,400) were using CloudDesktop; the rollout saved roughly 500 man‑hours in 3–4 months and now supports 65,000+ Oracle logins and about 10,000 other app logins per month while restoring application visibility and usability.

Equinix

Brian Lillie

Chief Information Officer