Case Study: eHealth achieves sub-second page loads and seamless single sign-on with Ping Identity

eHealth Delivers Healthy Customer Experiences

eHealth, the nation’s largest private online health insurance exchange, needed a better identity solution as it expanded across multiple web properties. Customers were juggling multiple logins, the company required secure access to sensitive health information for millions of users, and previous IDaaS options couldn’t meet its sub‑one‑second page‑load goals — all while reducing support costs and maintaining performance during traffic spikes.

eHealth implemented PingFederate as an IDaaS to provide secure single sign‑on, API security and provisioning, with fast deployment and support for open standards. The solution went live in about seven weeks, now serves more than 5 million online customers, handled usage spikes of over 1 million users with no performance degradation, delivered near‑immediate page loads after login, and increased site “stickiness.”

eHealth