Case Study: Covered California achieves record healthcare enrollment and lower uninsured rates with Ping Identity

Covered California Delivers Affordable and Accessible Healthcare With the Help of Digital Identity

Covered California needed a more resilient, modern identity platform to support its CalHEERS healthcare exchange, which serves citizens, providers, insurers, and multiple program partners with complex access and security requirements. The organization worked with Ping Identity, using PingFederate and PingID, to simplify account creation, eligibility, and plan selection while protecting sensitive data at scale.

Ping Identity implemented a comprehensive identity solution that improved security and made the exchange experience more frictionless for users. The result was record healthcare coverage for 1.7 million Californians, and California’s uninsured rate fell from 17.2% in 2013 to 7% in 2021, the largest drop of any U.S. state.

Covered California

Toua Her

Information Technology Manager