Case Study: Connecticut achieves easier access to digital government services with Ping Identity

Connecticut Goes All Digital for Easier Access to Services

Connecticut set out to become an “all digital” government, moving services online so residents and businesses could access key tasks like unemployment benefits, driver’s license renewals, and business services without visiting an office. The state needed a secure identity approach to support this shift, and used Ping Identity’s CIAM capabilities to help make online access easier and more secure.

With Ping Identity, Connecticut streamlined traditionally paper-based, in-person processes into digital self-service experiences, including the business.ct.gov one-stop portal. The result was faster, easier, and more secure access for citizens and businesses, while also reducing the state’s effort, errors, friction, and overall transaction costs.

Connecticut

Josh Geballe

Chief Information Officer and Commissioner of the Department of Administrative Services