Case Study: CDPHP achieves secure, seamless member SSO and massive user growth with Ping Identity (PingFederate)

CDPHP Strengthens Member Experience with SSO from PingFederate

Capital District Physicians’ Health Plan (CDPHP) is a not‑for‑profit health insurer serving over 400,000 members in upstate New York. Facing a looming Q4 2011 benefits‑enrollment deadline and unable to complete an in‑house single sign‑on (SSO) solution in time, CDPHP needed a secure, easy‑to‑implement SSO platform with the technical depth and architectural flexibility to support future use cases like OAuth for mobile apps.

CDPHP selected PingFederate and worked with Ping Identity to deploy SSO across its member portal and mobile apps; the initial implementation took two months and additional SSO partners were onboarded in a day. The rollout enabled a new My CDPHP Mobile app and drove dramatic adoption—registered online users rose 6,000% and mobile downloads grew 700% in one month—letting CDPHP focus on expanding member services and improving the portal experience.

CDPHP

Fernando Febus

Director of Application Management