Case Study: Relai achieves privacy-preserving MFA and MiCAR compliance with Ping Identity PingOne Recognize

Relai - Customer Case Study

Relai, a Bitcoin wallet provider, needed to meet MiCAR compliance to expand into the French market while securing tens of thousands of daily logins and sensitive actions like account changes and deletions. Its existing PIN, SMS OTP, and Face ID login methods did not satisfy MFA requirements and raised concerns about phishing and biometric privacy, making Ping Identity a fit for the challenge with PingOne Recognize.

Ping Identity implemented PingOne Recognize with Zero-Knowledge Biometrics, replacing Relai’s previous authentication methods with face-and-device MFA in under a second. The solution improved login speed, strengthened fraud protection for high-risk actions, and kept customer biometric data completely private; a 300-millisecond scan now provides strong identity assurance as Relai’s trading volume exceeds $1 billion.

Relai