Case Study: Assembled delivers faster AI-powered customer support with Pinecone

Assembled Delivers Better, Faster AI- Driven Support with Pinecone

Assembled, a customer support technology company serving major clients like Stripe and DoorDash, faced a challenge in accelerating response times and providing more accurate answers for their clients' support teams. To address these gaps in the support journey, they turned to Pinecone to build their new AI-powered tool, Assembled Assist.

By implementing a hybrid search system that pairs Pinecone's vector search with keyword search, Assembled created a powerful RAG solution. This integration, powered by Pinecone, enabled a drastic reduction in response times, turning a 40-minute task into a 2-minute one—a 95% improvement that allows human agents to focus on more complex issues.

Assembled

John Wang

Co-founder and CTO