Case Study: coreplus achieves rapid telehealth payments rollout and seamless onboarding with Pin Payments

coreplus pivots to telehealth with Pin Payments

coreplus is an Australian digital health practice management provider supporting over 16,000 allied health professionals. When the COVID‑19 pandemic forced clients to shift from in‑person care to telehealth and itinerant services, coreplus needed a seamless online payments solution to replace onsite point‑of‑sale devices. After an unsatisfactory proof‑of‑concept with another provider, coreplus selected Pin Payments for its easy onboarding, PCI compliance, and developer‑friendly API and hosted payment tools.

With Pin Payments, coreplus rolled out a working solution in two weeks: emailed invoices with a Pay Now button linked to Pin Payments’ hosted Payment Page, followed shortly by Hosted Fields tokenisation and one‑click payments from the coreplus UI. The integration saw over 50 coreplus customer accounts adopt it in the first week and continued self‑onboarding thereafter, while teams praised Pin Payments’ documentation and timely support. The result is faster, secure online payments, improved customer experience, and measurable early adoption and cost savings for coreplus’s network.

coreplus

Matt O’Carroll

Product Owner