Case Study: Alcohol and Drug Services improves billing, workflows, and dosing with PIMSY

A Case Study on Flexibility and Transformative Changes for Improved Recovery Services

Alcohol and Drug Services (ADS), a North Carolina-based provider of substance abuse treatment, faced operational challenges after a period of significant growth. Their lean team struggled with inefficient workflows, complex billing requirements tied to medication dosing, and fragmented data across multiple systems. These issues were compounded by the need to adapt their dosing procedures rapidly in response to the COVID-19 pandemic. To address this, they partnered with their long-time EHR vendor, PIMSY, for solutions.

PIMSY implemented tailored automated billing structures and custom engineering to seamlessly integrate patient management with dosing and payer specifications. They enhanced workflows with automated routines, streamlined medical records into a digital system, and integrated lab results. These innovations from PIMSY allowed ADS to maintain a lean staff while serving a growing client base, ensured consistent dosing throughout the pandemic, and centralized data access for both staff and funding partners.

Alcohol and Drug Services