Case Study: DB Station&Service achieves digital station services and reduced passenger wait times with Pimcore

The new digital service universe for train stations

DB Station&Service AG, a Deutsche Bahn subsidiary responsible for ~5,400 stations and 6,525 employees, set out to improve the passenger mobility experience by upgrading on-site information and advisory services. A fragmented system landscape and slow, manual information processes forced staff to search multiple systems for timetable and travel data, causing long waits, inconsistent information and limited service quality.

Working with Basilicom and using Pimcore, DB developed DB Info 4.0 in an agile process from prototype to product, deploying a PIA app, information screens, customer monitors and self‑service terminals fed by integrated data sources (HAFAS, RIS, car assignments and traffic reports). Piloted in Nuremberg and rolled out to 80+ stations, the solution delivered real‑time, multilingual connection info, central ad‑hoc messaging and faster counter service—resulting in 82 equipped stations, 5 digital touchpoints, 17 million daily users and 9 applications.

DB Station&Service