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Case Study: Liebherr-Hausgeräte improves online product advice with Pimcore
A Pimcore Case Study
LIEBHERR-Hausgeräte boosts online product advice with Pimcore for 6,200 employees across 100 countries
Liebherr-Hausgeräte, a manufacturer of premium refrigerators and freezers, faced the challenge of offering professional online product advice that matched the quality of their in-store consultations. To uphold their policy of no sale without a sound consultation, they partnered with vendor Pimcore to develop a virtual product advisor.
Using Pimcore's DXP/CMS, a solution was implemented that included workshops to simulate consultation processes, the creation of textual logics, and integration with various data interfaces. The results were an online chatbot that provides qualified and individual advice using various media, leading to increased website traffic and increased time on page for Liebherr-Hausgeräte. The tool adapts to different markets and customer needs dynamically.
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