Case Study: Hamara Ghar achieves centralized customer management and faster service resolution with Pimcore PIM

Hamara Ghar - Customer Case Study

Hamara Ghar is a professional home inspection and advisory firm that needed a centralized infrastructure portal to streamline service requests, display more real estate listings, and give employees unified access to respond to customer inquiries. Their legacy systems lacked formal inquiry submission and tracking, causing long resolution times, poor visibility for customer service, and inconsistent communication with clients.

Ray Business Technologies implemented a Pimcore PIM/MDM solution after onsite workshops and discovery sessions, building an infrastructure portal with a single real-time customer database and improved collaboration tools. The new system eliminated manual portfolio updates, reduced resolution times, boosted customer satisfaction, delivered significant time savings and ROI, and provided a flexible, scalable data-management foundation that supported business growth.

Hamara Ghar