Case Study: Falkensteiner Hotels & Residences achieves a personalized multilingual web portal and higher on-site conversions with Pimcore

Falkensteiner Hotels & Residences - Customer Case Study

Falkensteiner Hotels Group is a European premium hotel operator with EUR 154 million in turnover and more than 4,620 rooms across 30+ hotels and residences. Facing the need to reach the right audience with personalized, multi‑lingual experiences, Falkensteiner required a multi‑portal, multi‑device web presence with rich hotel presentations, centralized digital asset management, and seamless integration of the Sabre/Trust booking engine.

Elements implemented Pimcore (CMS/UX, DAM, PIM/MDM) to deliver a centralized platform in 11 languages, smart personalized landing pages, integrated content-and-commerce functionality, and seamless Sabre/Trust API connectivity plus an intelligent booking request distribution system. The solution resolved the company’s pain points and led to improved on‑site conversion rates.

Falkensteiner Hotels & Residences