Case Study: The Highbourne Group improves product data management with Pimberly

How The Highbourne Group Transformed Their Data Management with Pimberly

The Highbourne Group, a plumbing and heating retailer with more than 360 branches, needed a more efficient and scalable way to manage large volumes of product data across multiple suppliers. Their existing internally developed PIM system and manual onboarding processes were creating bottlenecks, errors, and incomplete product information that affected online customer experiences. Highbourne Group chose Pimberly, using its PIM, DAM, eCatalog, Sandbox, and Vendor Portal capabilities to address these challenges.

Pimberly implemented advanced workflow automation and a Vendor Portal to streamline supplier onboarding, improve collaboration, and create a centralised single source of truth for product information. The results were strong: data completeness improved by over 25%, web-ready SKUs increased by 7.5%, live on web data quality improved by 10%, and own brand data quality rose by 12%. Pimberly helped The Highbourne Group reduce manual effort, improve governance, and boost product readiness across digital channels.

The Highbourne Group

Jess Osborn

Data Steward