Case Study: Neopost UK boosts employee engagement with Pilat

Neopost USA - Customer Case Study

Neopost UK, a provider of mailing equipment and digital communication software, faced significant challenges with its outdated, paper-based appraisal system. The manual process was unpopular, complex, and time-consuming for employees and managers, leading to low engagement and poor completion rates. Seeking a modern solution, the company partnered with Pilat to implement a new performance and talent management system to foster continuous feedback and support organizational goals.

Pilat implemented a comprehensive performance management solution with an optional talent module, enabling regular check-ins, short-term goal setting, and strategic succession planning. The implementation was highly successful, leading to a tangible growth in employee engagement and transforming internal performance processes. The new system gave employees ownership of their development, provided managers with greater visibility into team priorities, and resulted in more employees being actively engaged in the performance process than ever before.

Neopost USA

Olwen-Jane O’Connor

Performance & Talent Manager