Case Study: School for the Dogs achieves streamlined scheduling and a 3% no-show rate with Pike13

School for the Dogs - Customer Case Study

School for the Dogs, founded by Anna Jane Grossman and Kate Senisi, had to rebuild after an electrical fire in 2013 and needed a reliable scheduling and client‑management solution. They migrated from a frustrating prior system and adopted Pike13 to handle bookings, registrations, and payments as they reopened and grew.

Pike13 delivered simple onboarding and a customized setup that let School for the Dogs manage multiple trainers’ schedules, let clients book and register online, and take credit‑card prepayments. The result: a low 3% cancellation/no‑show rate (per a Pike13 report), 90% of return customers book their next visits online, and clients praised the streamlined process that made the business seem larger and more professional.

School for the Dogs

Anna Jane Grossman

Co-Founder