Case Study: Athletic Form achieves reliable, paperless class booking and streamlined operations with Pike13

Athletic Form - Customer Case Study

Athletic Form, a large workout facility in downtown Seattle, had struggled with clunky, crash-prone gym software and needed a system that made class booking, payments, account management and staff workflows intuitive, supported a paperless experience, provided business metrics, and offered prompt customer service. Manager Phil Berry and his team chose Pike13 to address those needs.

Pike13 delivered an intuitive software platform—enabling pass and plan setup, usage tracking, QR-code check‑in via the Pike13 kiosk app, and Smartwaiver integration for mobile waivers—plus robust reporting and responsive support. As a result, Athletic Form reports no more crashing or frequent errors, fast waiver completion on phones and tablets, easier, highly filterable reporting for business decisions, and consistently quick, helpful responses from the Pike13 Help Center.

Athletic Form

Phil Berry

Manager